Small and Medium-sized business IT support

In Summary

We know your needs – from the inside...

We understand the frustrations of Small and Medium sized businesses, when it comes to obtaining effective IT support – in the not-too-distant past we were a small business ourselves.

• We understand the issues of hiring new staff and, like you, we deliberated long and hard over the commitment of employing a new person and ensuring our IT systems work effectively.
• We’ve seen the issues that arise when that people try to make Consumer IT products fit into the Business environment (such as home broadband, email accounts which don’t work, and even gaming machines from PC World!)
• We're as dynamic and flexible as a small business and we understand the way they think. So we know how to deliver effective IT services and support to small and medium businesses. We're genuinely committed to helping our small and medium-sized business IT customers get the most effective IT support, services and solutions for the IT challenges they face every day.

Working in partnership

We believe in building solid, long-lasting relationships with our customers – relationships built on dependability, professionalism and trust. Every job is easier, quicker and more efficient when you enjoy working together. That’s why we make sure all our staff are likable, friendly professionals. And of course, when you like working with someone, you want to carry on working with them, so working with us works out best for everyone.

Complete transparency

You need to see what’s happening so that you know you're getting the best service. With our online customer portal, you’re never left in the dark. You can see everything that’s going oner with your services, and you also gain access to industry information, customer suggestions from our IT professionals and customer ideas.

Key Service Features

SMB Managed IT Support

Computrad offer several services for small and medium-sized business IT and network support:

• 24/7/365 managed network and server support – we’ll perform reboots and apply updates outside of work hours, monitor critical processes, pre-empt potential problems before they affect your IT, and make sure your business avoids costly IT outages.
  
• PC build – we’ll preconfigure your PCs with your chosen software. Order your PC and it’s ready to go as soon as it arrives.
  
• Staff cover – we’ll cover those days when your IT person, whether they’re a member of staff or just a friend who helps out your SME, is on holiday or leave, and we’ll provide them with the assistance they need whenever they need it.
  
• First-line support – we’ll offer the advice your staff need to resolve their everyday IT problems.
  
• IT Audit – we’ll check your current IT infrastructure to ensure it’s configured to work as efficiently as possible.
  
• We’ll check you’re getting the best out of your Mobile Phone tariff so you can avoid extra costs on your remote access.
  
• We’ll provide remote working solutions so your staff can work with flexibility.
  
• Internet usage monitoring – we can monitor and report on your workforce’s internet activity.
  
• We’ll make sure you’ve got the internet bandwidth you need to effectively manage your business.
  
• And we’ll organise office moves and refurbishments to ensure the smooth running of your IT continues uninterrupted.