IT Support for your Business
Temporary IT Support
Specialist IT Support
IT Support for your Industry
Protect Your Business with IT Security Services
Managed Network and Cyber Security
Managed Desktop and Mobile Devices
Managed Backup and DR
Every CompuManage Managed IT Service and CompuSupport IT Support package will be delivered following a detailed SLA defined prior to the service start date. You can choose the SLA package which is most suited to your business and the speed at which you want IT problems to be resolved.
At Computrad, we do not believe in a one size fits all approach, so we will tailor your SLA package to perfectly match your business requirements. Below are some examples of the SLA packages that we can apply to our Managed IT Support services
|CompuSupport Gold SLA||Ticket Priority||First Response||Resolution Plan||Resolution|
|P1||15 Mins||1 Hour||2 Hours|
|P2||15 Mins||2 Hours||4 Hours|
|P3||15 Mins||4 Hours||8 Hours|
|P4||15 Mins||12 Hours||24 Hours|
|CompuSupport Silver SLA||Ticket Priority||First Response||Resolution Plan||Resolution|
|P1||1 Hour||2 Hours||4 Hours|
|P2||1 Hour||4 Hours||8 Hours|
|P3||1 Hour||8 Hours||16 Hours|
|P4||1 Hour||24 Hours||48 Hours|
|CompuSupport Bronze SLA||Ticket Priority||First Response||Resolution Plan||Resolution|
|P1||2 Hours||4 Hours||8 Hours|
|P2||2 Hours||8 Hours||16 Hours|
|P3||2 Hours||16 Hours||24 Hours|
|P4||2 Hours||48 Hours||72 Hours|
|CompuSupport Core SLA||Ticket Priority||First Response||Resolution Plan||Resolution|
|P1||4 Hours||8 Hours||16 Hours|
|P2||4 Hours||16 Hours||32 Hours|
|P3||4 Hours||24 Hours||48 Hours|
|P4||4 Hours||48 Hours||96 Hours|
Please Note - The SLA response/resolution times shown in the table are relative to business hours only and are only an estimation. For customers who want 24/7 support, a CompuManage Managed IT Service would be more appropriate
Every IT Service company will provide SLAs, but the Computrad difference is that we set a 15 Minute First Response time for all service requests for customers with the CompuSupport Gold SLA. This allows us to ensure we are delivering the best service and begin to develop a plan for resolving service tickets as soon as they come in.
Unlike the typical managed service provider, we can offer an SLA on all the applications we provide – making sure that you make the most of your IT support investment. Our SLAs also means we can offer peace of mind as well as a better service than the typical in-house IT department.
When your network goes down, you don't just need the very best IT support, you need it now. Computrad offer industry-leading response times.
No matter how complex your IT is, we'll provide an end-to-end solution that seamlessly integrates into your network without disruption.
We've been ranked within the top 5 IT support & managed service providers in Europe by MSPmentor, work with us and you'll see why.
We've dealt with the largest government institutions such as the US military as well some fantastic SME's and startups - whatever your size, we're ready.
"Computrad was very helpful from the very beginning when they took us as a customer."
New Client – Onboarding Review
"We had to move the whole system (including very old servers to the cloud) at the very last minute from our previous provider and Computrad (especially James Kodi) was very helpful and efficient with that, assisting us at every step."
"They (Computrad) respond promptly if we have any issues."
Remote Working User
"They (Computrad) helped every employee individually setting up new Office365."
Computrad (Europe) Holdings Ltd - Company Number: 07765328 - Trading as Computrad