Services Professional Services Application Performance Assessment Service (CAPAS)

Computrad’s Application Performance Assessment Service (CAPAS)

Access the Benefits of End User Experience Monitoring

The Business Challenge

In both desktop and Citrix based environments, businesses struggle to find a happy medium between resolving application issues and initiating proactive projects to enhance the business operations.

Too often support staff find themselves working in a reactive fashion which creates a number of challenges:

• Help Desks aren’t aware of application issues until a user logs a call
• Limited or no visibility of the end user experience
• IT is unable to identify the problem source due to the complex nature of application interactions
• Compounded problems associated with managing a diverse range of applications.

Computrad can help your business overcome these challenges.

Computrad measures application performance and availability from the user’s perspective. It provides alerting, real-time data visibility and comprehensive historical reporting at session-level for problem resolution, as well as server-centric analysis for performance and capacity management.

Benefits for your Business

CAPAS will allow you to experience the advantages application performance monitoring can bring to your organisation.

The benefits of CAPAS include:

• Capture of data for root cause diagnosis
• Experience real time alerting
• Proactively monitor application performance
• Understand performance trends and bottlenecks
• Report on current performance issues
• Experience time reduction in application crash and fault diagnosis
• Understand the various built-in reporting tools.

The CAPAS consists of the following key features:

• Consulting to understand preferred assessment sites and desired outcomes
• Onsite installation of a CAPAS Server/Console
• Management of a CAPAS Agent Deployment
• Management of how to use the CAPAS console and interpret captured data
• Assistance on how to undertake trending and troubleshooting
• Reviews across the duration of the assessment
• Presentation of findings at the completion of the assessment
• Computrad’s expertise as a Gold Citrix Solutions Advisor

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