Outsourced IT Helpdesk Support in London

Employing Computrad to manage your help desk will allow your organisation to get the benefits of our extensive experience and knowledge, enabling your existing IT staff to concentrate on their core competencies without distraction and saving you time and expense.

Speak to us about Outsourced IT Helpdesk Support in London

Outsourced IT Helpdesk Support in London
Outsourced IT Helpdesk

Running a help desk takes a lot of resources. Running that help desk seamlessly over lunch breaks, holidays and staff sick days takes even more – and therefore costs more. And the chances are your help desk staff want to progress on to more fulfilling roles as soon as they can.

As a result, providing a help desk can become a cross to bear that your IT manager would be better off without. And that’s why, whether you’re a small, medium or enterprise-sized business, if you need to provide IT support to your users or customers, you need Computrad.

Our outsourced IT help desk services create a single point of contact for IT support from our dedicated experts. Just choose whether you want a remote or on-site help desk, and office-hours-only or office and out-of-hours support. We can set up a help desk facility within your building or take on the running of your current help desk. You’ll instantly start hitting those sevice level targets thanks to our extensive help desk experience.

Whether you choose to call it a customer support hotline, a PC helpline, a service desk or anything else, outsource your IT help desk with us, and we’ll provide:

  • Qualified IT support for your users
  • Services tailored to your needs: whether it’s support for software/hardware issues, escalated software/hardware support or complex hardware and network operating systems issues.
  • Call logging
  • Call monitoring
  • Escalation of complex queries

As businesses grow ever more reliant on technology, and technology grows ever more complex, the prevalence or IT problems has increased exponentially.

And so has the likelihood of problems having an impact on your business’s otherwise smooth running. Even those business with the most resources can find it difficult to keep up with the world of IT and to overcome the obstacles it presents.

Our help desk provides you and your users with an outstanding opportunity to gain access to specialised advice whenever they need it, no matter where they are. We deal with a wide range of enquiries – from general information to the diagnosis and resolution of highly technical problems.

  • We take responsibility for every question, and that means your staff only need one point of contact.
  • Our staff take calls on every kind of question from every level of staff member at every kind of client, which, combined with our comprehensive training, instills expertise of the kind not found elsewhere.

We provide seamless, multi-tiered help desk support and we can do so 24 hours a day, 7 days a week, 365 days a year. Our wealth of experience, adaptability and commitment to SLA makes us the perfect partner for you.

Speak to us about Outsourced IT Helpdesk Support in London


Fast Response Times

When your network goes down, you don't just need the very best IT support, you need it now. Computrad offer industry-leading response times.

Seamless Integration

No matter how complex your IT is, we'll provide an end-to-end solution that seamlessly integrates into your network without disruption.

Award-Winning Service

We've been ranked within the top 5 IT support & managed service providers in Europe by MSPmentor, work with us and you'll see why.

Perfectly Matched IT Support

We've dealt with the largest government institutions such as the US military as well some fantastic SME's and startups - whatever your size, we're ready.

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What Our Clients Say

That's Where We Are

Location

Chiswick, London, UK

City of London, UK

Phone Number

+44 (0) 208 997 9888

Social Media

@computrad

How can we help?

UK Head Office

Building 3, Chiswick Business Park, 566 Chiswick High Rd, Chiswick, W4 5YA

Computrad Chiswick

London City Office

Smithfield Business Centre, 5 St John's Lane, London, EC1M 4BH

Computrad London