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Network Support Services

Why use Computrad Support Team?

Real Engineers on the Call

We all understand how frustrating it can be to have your first point of call with a 1st line support desk personnel reading basic ‘have you turned your router on and off’ type scripts. With Computrad Support Team, you’ll be speaking to network engineers who install and troubleshoots products in real environments on a day to day basis

Blame Culture

We are all aware how frustrating it can be when you are told that the issue is with the switch the device is connected too, only to be told by another party that it is not the switch but something else. Our support engineers are well averse with interoperability issues all the time and will just get it done instead of assigning blame. In the event that the issue is hardware related, we will ensure that a replacement unit is sent on your behalf

SLA

Our SLA is your best friend. We have support contracts to cater all your needs, from 30 minutes to 4 hour SLA time, whatever you choose rest assured that Computrad Support Team will deliver on their promises. We pride ourselves by going the extra mile, keeping you up to date periodically and working with you to resolve the issue as quickly as possible.

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Tags

  • WAN Optimisation
  • Network Acceleration
  • Network Managed Services
  • Network Support Services

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