Services Managed Services NetScaler Managed Service

NetScaler Managed Service

Citrix NetScaler is an enterprise-class solution that is mission critical to many businesses.

Computrad provide a unique managed services offering for NetScaler deployments to give our clients the expertise, support and peace of mind they need.
The feature rich NetScaler platform can be used to improve performance of application delivery and extend business continuity and high availability.

Computrad understand the potential risks of providing Internet facing services and are leaders in providing highest levels of security and performance to US Military, SMB and Enterprise clients worldwide.

NetScaler Managed Service Range
	Bronze	Silver	Gold

Access to help desk and remote services	Included	Included	Included
Emergency Response Time	3 hours	2 hours	1 hours
Onsite scheduling of engineer	2-3 day	1-2 day	Next Day
Phone and Remote Support Sessions	1st 10 minutes per device included	1st 30 minutes per device included	Unlimited
Executive Summary Monthly Report		Included	Included
Unlimited software upgrades		Included	Included
NetScaler configuration modifications		1st 1 hour per device included	Unlimited
Unlimited Escalation access to Citrix		Included	Included
24-7 Remote Monitoring			Included
Infrastructure and Design Consultancy			Included