Managed IT ServicesFully Managed IT Services

Fully Managed IT Service

About the Service

Computrad Full Managed Services is the perfect solution to your IT needs, whether you are a small to medium business with few or no dedicated IT staff and looking for a team of professionals to cost-effectively maintain, run and manage your IT to fit your business needs or a large organization wanting it’s IT staff to concentrate on the business drivers rather than trying to solve daily IT incidents, we are confident that Computrad can add value to any and all your IT needs.

In Summary

As with new cars, unless you regularly service and maintain your vehicle, problems that could have been caught very early on have now evolved into costly repair bills.

IT is no different. Buying a new server and walking away from it will certainly cause problems sooner than you think. Your server is the lifeline of your business; it houses your data, files, folders and runs your emails, smart phones and business critical applications. If your IT estate is not regularly “serviced”, then the risk of there being a problem will be high and the impact of this problem would more than likely hurt your business.

Computrad uses best of breed technologies to fully manage your IT infrastructure.

Key Service Features

Full Managed IT Service

What the package includes:

  • Proactive monitoring and alerting of your System state
  • Patch management – Always patched and up-to-date
  • Anti-virus – Always up to date
  • Backups – Always complete and successful
  • Phone an expert – Just pick up the phone and dial
  • Email an expert – Our strong SLA ensure we respond to you right away
  • Remote dial in – Our engineer can quickly dial in and fix your issues

Our tools allow our team of experienced IT professionals to:

  • Pro-actively monitor each and every event log produced by your servers to catch issues before they become widespread and affect your users by alerting our Network Operations Centre to address.
  • Keep all your servers and user PCs, Laptops, Smart Phones, Tablets up to date with the latest patches for its respective software / operating system.
  • Apple support – MACS, iPads, iPhones
  • Keep all your servers and workstations antivirus up to date.
  • Allow our engineers to remote in to your servers or users workstation to fix problems as quickly as possible.
  • Pro-actively ensure your backups are always complete and successful – Too often do we see clients who have no idea if their backup job was successful or not.
  • Remove/amend existing user and add new users to your system.
  • Pro-actively alert us when disk space is almost nearing its capacity.
  • Historical reporting and trending for capacity planning e.g. disk space utilization over ‘x’ months and prediction over the next ‘x’ months
  • Self-healing – Automatic restart of critical services that have failed e.g. Email or Blackberry service have failed and are automatically restarted
  • Inform you when your printer is almost out of ink or paper and have this ordered up and ready to go.
  • Managed anti-spam / email protection system in the cloud or on premises
  • Managed Internet control – As an example, allow HR to access facebook only to view profiles and not to interact with wall post, facebook chat etc whilst ensuring all other departments have no access to facebook whatsoever.
  • Help you create and enforce sensible IT usage policy – Ensure you are compliant to the various laws governing IT use for businesses.
  • Manage your change requests for your firewalls, switches and other devices.
  • Pick up the phone and talk straight away with our experts – No layers or complexity in trying to speak to the right people.
  • Best of breed helpdesk allowing you to see what “support” tickets have been raised, status of each ticket and how we are performing against your service level agreements.
  • Frequent Service delivery management meetings with your service delivery manager to ensure you are happy with the service and to discuss about your infrastructure so you are always in the know.
  • Monthly service reports showing you the number of tickets, type of tickets, break down of ticket by issue type and general executive summary so you can always see the value Computrad is giving to your business.
  • All of the above can be done 24/7 also.
  • Support tickets – Always know the status of your support ticket via our user friendly portal or by email
  • Strong service level agreements (SLA) to meet your business needs
  • Frequent face-to-face Service Delivery Management - So you are always in the know
  • Monthly Service delivery reports – Breakdown of service / support tickets so you know the value we are adding.
  • Break fix – Incase something breaks, we have it covered
  • Unlimited helpdesk support
  • Onsite support available
  • Change control management for your firewalls, switches and other devices
  • New user setup including user management
  • Vendor management – We will liaise with all your vendors
  • Managed Anti-Spam / Email protection system on-premises or in the cloud
  • Internet control – Ensure you are protected against various laws on internet usage
  • 24/7 full managed services

 

Engage us to manage your IT and we’ll do our best to reduce your operating costs by 25% at the least. And you’ll also reduce your training costs, and the costs of staff recruitment and retention.

In today’s market, businesses need to adapt to survive, and that’s why we make our managed IT services scalable and adaptable. You can change your services to fit your needs.

If we’re responsible for your IT, then we’re responsible for your IT. We’ll pro-actively monitor your systems so we can resolve potential problems before they become tangible problems, and we provide service level agreements for your peace of mind.

We’ll enable your IT staff to focus on strategy by taking the burden of everyday IT administration off their hands.

We’ll keep your IT refreshed and up-to-date and we’ll take on any IT projects you require for a flat-fee, so there’s no need to worry about those unexpected outgoings.

Contact Us

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Customers

Party Gaming logo

"Computrad are the most knowledgeable IT and Security managed services and infrastructure provider within eGaming."
Andre Allavena - Techncial Architect, Partygaming

US AirforceUS Army

US MarinesUS navy

We are authorised under our GSA Schedule contract to supply Managed IT Services and IT Equipment to US Government authorities and agencies.

Awards

EGR Rising Star 2010

Best Tech Provider 2012

 

0208 997 9888
UK/US