Managed IT ServicesFully Managed IT Services

Fully Managed IT Service

About the Service

Computrad Full Managed Services is the perfect solution to your IT needs, whether you are a small to medium business with few or no dedicated IT staff and looking for a team of professionals to cost-effectively maintain, run and manage your IT to fit your business needs or a large organization wanting it’s IT staff to concentrate on the business drivers rather than trying to solve daily IT incidents, we are confident that Computrad can add value to any and all your IT needs.

In Summary

As with new cars, unless you regularly service and maintain your vehicle, problems that could have been caught very early on have now evolved into costly repair bills.

IT is no different. Buying a new server and walking away from it will certainly cause problems sooner than you think. Your server is the lifeline of your business; it houses your data, files, folders and runs your emails, smart phones and business critical applications. If your IT estate is not regularly “serviced”, then the risk of there being a problem will be high and the impact of this problem would more than likely hurt your business.

Computrad uses best of breed technologies to fully manage your IT infrastructure.

Key Service Features

Full Managed IT Service

What the package includes:

Proactive monitoring and alerting of your System state
Patch management – Always patched and up-to-date
Anti-virus – Always up to date
Backups – Always complete and successful
Phone an expert – Just pick up the phone and dial
Email an expert – Our strong SLA ensure we respond to you right away
Remote dial in – Our engineer can quickly dial in and fix your issues

Our tools allow our team of experienced IT professionals to:

Pro-actively monitor each and every event log produced by your servers to catch issues before they become widespread and affect your users by alerting our Network Operations Centre to address.
Keep all your servers and user PCs, Laptops, Smart Phones, Tablets up to date with the latest patches for its respective software / operating system.
Apple support – MACS, iPads, iPhones
Keep all your servers and workstations antivirus up to date.
Allow our engineers to remote in to your servers or users workstation to fix problems as quickly as possible.
Pro-actively ensure your backups are always complete and successful – Too often do we see clients who have no idea if their backup job was successful or not.
Remove/amend existing user and add new users to your system.
Pro-actively alert us when disk space is almost nearing its capacity.
Historical reporting and trending for capacity planning e.g. disk space utilization over ‘x’ months and prediction over the next ‘x’ months
Self-healing – Automatic restart of critical services that have failed e.g. Email or Blackberry service have failed and are automatically restarted
Inform you when your printer is almost out of ink or paper and have this ordered up and ready to go.
Managed anti-spam / email protection system in the cloud or on premises
Managed Internet control – As an example, allow HR to access facebook only to view profiles and not to interact with wall post, facebook chat etc whilst ensuring all other departments have no access to facebook whatsoever.
Help you create and enforce sensible IT usage policy – Ensure you are compliant to the various laws governing IT use for businesses.
Manage your change requests for your firewalls, switches and other devices.
Pick up the phone and talk straight away with our experts – No layers or complexity in trying to speak to the right people.
Best of breed helpdesk allowing you to see what “support” tickets have been raised, status of each ticket and how we are performing against your service level agreements.
Frequent Service delivery management meetings with your service delivery manager to ensure you are happy with the service and to discuss about your infrastructure so you are always in the know.
Monthly service reports showing you the number of tickets, type of tickets, break down of ticket by issue type and general executive summary so you can always see the value Computrad is giving to your business.
All of the above can be done 24/7 also.

Support tickets – Always know the status of your support ticket via our user friendly portal or by email
Strong service level agreements (SLA) to meet your business needs
Frequent face-to-face Service Delivery Management - So you are always in the know
Monthly Service delivery reports – Breakdown of service / support tickets so you know the value we are adding.
Break fix – Incase something breaks, we have it covered
Unlimited helpdesk support
Onsite support available
Change control management for your firewalls, switches and other devices
New user setup including user management
Vendor management – We will liaise with all your vendors
Managed Anti-Spam / Email protection system on-premises or in the cloud
Internet control – Ensure you are protected against various laws on internet usage
24/7 full managed services

Cost effectiveness
Flexibility
Security
Business Focus
Predictable

Engage us to manage your IT and we’ll do our best to reduce your operating costs by 25% at the least. And you’ll also reduce your training costs, and the costs of staff recruitment and retention.

In today’s market, businesses need to adapt to survive, and that’s why we make our managed IT services scalable and adaptable. You can change your services to fit your needs.

If we’re responsible for your IT, then we’re responsible for your IT. We’ll pro-actively monitor your systems so we can resolve potential problems before they become tangible problems, and we provide service level agreements for your peace of mind.

We’ll enable your IT staff to focus on strategy by taking the burden of everyday IT administration off their hands.

We’ll keep your IT refreshed and up-to-date and we’ll take on any IT projects you require for a flat-fee, so there’s no need to worry about those unexpected outgoings.