When reviewing your company’s performance and particularly areas for improvement regarding efficiency and productivity, there will always be a dilemma about how to manage many of the necessary services and departments throughout the organisation. One of the most vital services in the modern business world is IT, with many businesses relying on their computer services for almost every aspect of their day-to-day operations. With this in mind, IT needs to be managed properly, and to do so, outsourcing your IT support is usually high on the agenda for discussion and a route which many large or enterprise sized organisation have turned to in recent years.
At first it may seem more cost effective to opt for an internal IT department, but looks can be deceiving! Firstly, IT support staff operating externally will be prepared for almost anything. Their business is run to meet your needs, and supplies and staff will often be available for any requirements you have. Internal IT staff may not always fulfil all the criteria as you had hoped, and once hired may need further training before they are ready to manage your computer system. By outsourcing your IT support services, you can save on labour costs and get the full support you need, immediately.
Outsourced IT companies also often provide different levels of cover, in order to suit a company’s needs. This means that you can have as much or as little support as you would like, depending on the requirements of your technology infrastructure. This flexibility and scalability is crucial for businesses that experience peaks and troughs in demand.
IT Support providers will often have a range of support packages available, such as pay-as-you-go services, an option which is often more expensive in the long run, but one that offers flexibility; pro-active managed support services, which involves the provider managing your IT systems directly in order to reduce any risk of them failing; and break-fix support, which involves the repair of IT technology only when needed, and can come in a range of payment packages itself. With in-house IT employees, your options will be limited to just two basic options – namely full-time or part-time.
Many outsourced IT service providers will provide regular training to their staff – something that is highly important in such a fast-changing industry. For a company based in this sector, training will come naturally and easily, usually as part of a routine. For an IT department in a larger company, this can be more difficult. The need for training may not be kept up with and managed, and it is likely that that the training will need to be provided by a third party, at further cost.
Outsourcing also removes the need for the extensive and costly recruitment process. Additional factors come into play when hiring IT staff or creating an IT department, from providing them with working space, to supplying their equipment, to additional company expenses.
For many large companies, outsourced IT support makes total sense from a business perspective. If your business is not based in the IT sector, why should you be hiring IT staff? The costs can often be equal to those of hiring internal IT staff, if not cheaper, and nine times out of ten the service will be more suited to the job. Your computer network is the backbone of your business, and it is imperative that it’s being maintained by someone you can rely on. With outsourced IT suppliers, you can guarantee you will be receiving the service you need by those at the top of their game.
Find out more about Computrad’s IT Support services for Enterprises.